Any solid growth strategy is built upon a foundation of loyal customers.
The higher the satisfaction the higher is the willingness to recommend.
Customers with high satisfaction are more likely to spend more at your business.
2,000+ clubs globally trust Players 1st to optimise their guest and member experience.
Together with survey and industry experts, we have created survey templates to cover all the customer journeys in your club. It not only provides you with a plug and play solution but also enables you to benchmark yourself against peers.
Receive alerts when guests or members at your club indicate dissatisfaction in near real-time to enable rapid response to address issues and keep your reputation intact.
No two customers are alike. Understanding what drives each customer segment is essential to ensure a balanced approach and optimal operational excellence. Advanced analytics identifies the main priority areas based on your customer feedback.
We’ve had great response rates to our members’ survey with Players 1st, which shows that members are willing to give their feedback. Listening and acting on members’ feedback has had a positive impact across multiple service areas at the club.
General Manager, Stonebridge Golf Club