Grow the game. Drive more revenue.

Players 1st is the fastest growing Customer Experience Management solution designed specifically for sports clubs.

REQUEST A DEMO Or give us a call +44 7734821863

How likely is it that your members and visitors will recommend your club to friends, family or colleagues?

Experience Management in a box

Increase customer satisfaction and loyalty

Any solid growth strategy is built upon a foundation of loyal customers.

Drive customer endorsement

The higher the satisfaction the higher is the willingness to recommend.

Increase revenue per customer

Customers with high satisfaction are more likely to spend more at your business.

2,000+ clubs globally trust Players 1st to optimise their guest and member experience.

Benchmarking

Asking the right questions is key

Together with survey and industry experts, we have created survey templates to cover all the customer journeys in your club. It not only provides you with a plug and play solution but also enables you to benchmark yourself against peers.

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Real-time notifications to act upon

Receive alerts when guests or members at your club indicate dissatisfaction in near real-time to enable rapid response to address issues and keep your reputation intact.

Actionable insights

Advanced analytics made simple

No two customers are alike. Understanding what drives each customer segment is essential to ensure a balanced approach and optimal operational excellence. Advanced analytics identifies the main priority areas based on your customer feedback.

We’ve had great response rates to our members’ survey with Players 1st, which shows that members are willing to give their feedback. Listening and acting on members’ feedback has had a positive impact across multiple service areas at the club.

Kelvin Pugh

General Manager, Stonebridge Golf Club

Amelia Lewis

Regional Manager UK

Questions? We are here to help!

We have a dedicated support team to help you from set-up, lunching your survey and beyond. Request a demo to learn more about how Players 1st can help your club thrive.