Your club may put golf, sports, and other games front and center, but there’s a lot more to what you do, with providing excellent food and refreshments a key part of the experience.
From the snack bar to the restaurant, it’s important to know how satisfied your members and guests are. Encourage them to fill in this survey so you can improve your customer experience management in this field. With a collection of spaces for your own comments, multiple-choice answers, ratings from 1 to 10, and simple yes or no questions, use the answers to see where you’ve succeeded in quenching thirst and satisfying hunger, along with where you could do a better job. After a long day on the course, your members and guests need space to refuel. With that in mind, you should know whether they’re satisfied with the options, quality, and service that comes with the food and beverages you provide.