Whether a member is hanging up their golf bag for good, moving out of town, or even switching to a new member’s club, get them to fill out this survey on their way out to understand the impression your club has left on them.
With this survey, you can ascertain a better idea of the overall player experience that they had with your establishment, using a combination of yes or no questions, multiple-choice options, spaces for comments, and ratings from 1 to 10. It’s important to know for sure how you did and why it is that your member is deciding to part ways. Even though this is a goodbye, you should still treat the now ex-member as part of the family, and it’s vital to know what it is that they liked or disliked about their time playing or luxuriating at your club. The feedback is always very valuable, so try to encourage this parting favor.