Together with survey and golf industry experts we have created survey templates to cover the various customer experience journeys at your club.
Ensure that new members of your club receive an optimal onboarding experience and convert them into lifelong members.
Identify the main reasons for members leaving your club and prevent future churn.
Be sure your members' experiences are matching their promised expectations.
Control every touchpoint of the customer journey and convert your guests into ambassadors.
Start tracking your Net Promoter Score and benchmark yourself against others.
Figure out what your guests and members think about your food and beverage offerings.
Off-course golf is thriving. Stay ahead of the game.
Get the insights you need to understand your event's strengths and opportunities for improvement.
Understanding our guests’ experience at our properties is of utmost concern to us. We have used other survey tools over the years and the Players 1st solution provides a level of useful information that we had previously not seen. The surveys were straightforward to implement, and the reporting capabilities provide actionable data that benefits our courses.
Players 1st is the fastest growing Customer Experience Management solution designed specifically for golf clubs.