MemberretentionGuestsatisfactionUtilizationrates
The only Customer Experience Management solution designed specifically for golf clubs.
+2000 clubs Globally
Golf clubs in more than 20 countries trust Players 1st to optimize their guest and member experience
We've got you covered
Survey templates, real-time notifications, advanced analytics and benchmarking.
Asking the right questions is key
Together with survey and industry experts, we have created survey templates to cover all the customer journeys in your club. Simply toggle questions on/off or create your own to suit your needs.
Act upon real-time notifications
Protect your brand by turning dissatisfied customers into ambassadors. With real-time notifications you can quickly react to feedback and resolve issues before they escalate.
Advanced analytics in a simple way
No two customers are the same. Understanding what drives each customer segment is essential to ensure a balanced approach and optimal operational excellence. Advanced analytics identifies the main priority areas.
Everything is relative
How did we do? Is often the first question you ask yourself after distributing a survey. With an industry benchmark, you can compare your club with peers or competitor groups to set your next target.
Automated surveys
Players 1st integrates with leading club management and tee-time booking software.
Understanding our guests’ experience at our properties is of utmost concern to us. We have used other survey tools over the years and the Players 1st solution provides a level of useful information that we had previously not seen. The surveys were straightforward to implement, and the reporting capabilities provide actionable data that benefits our courses.
Get ready to take a closer look
Players 1st is the fastest growing Customer Experience Management solution designed specifically for golf clubs.
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