Guests are a big part of the revenue pie and understanding them better could be valuable in converting new business, so use this survey as a chance to learn more about their overall experience.
Whether they come in for the odd brief visit or as the regular guest of a friend with a membership, this survey helps you learn how you succeed in curating the guest experience and how you might not. This survey provides a mixture of multiple-choice questions, comment spaces, ratings on a scale of 1-10, and simple yes or questions to get a clearer picture of the experience as visitors to your club, so you can learn where to emphasize things and where to improve. With this survey, you can gather valuable guest opinions on your club, the service you provide, the food and beverage options available, and more. It’s also valuable in getting a better idea of your visitors’ relationships with other clubs to see how your club compares.